When it comes down to it, the drycleaning industry is a people-based business. Customers trust their cleaners with everything from their daily wear to priceless heirlooms. And, while cleaners always try to make a good impression on their customers, there are customers...

After the loss of a pet, or anyone you love, your mind bounces around the timeline of your relationship. You remember your first meeting, the final moments, the random moments that make life worth living, the decline in health, the energy of younger days…. If there’s...

While there are a lot of tools and services designed to help dealers reach the place of “trusted advisor” with their customers, the key to making it all work is by understanding some basic philosophies of creating customer loyalty. When your dealership is seen as a...

Consider the following statements: It’s never been easier for dealerships to contact potential customers and get their inventory in front of in-market shoppers. It’s never been more challenging to cut through the marketing noise that the average consumer has learned —...

Dealership sales can be a rewarding — and profitable — career path, but it’s not an easy one, and finding great sales professionals can be difficult in a tight job market. Worse, once many dealerships make the hire, they wonder why their employee turnover is out of...

One of the most attractive aspects of podcasting is that, no matter how niche your interests are, there will be a show that scratches that itch. If that show doesn’t exist, there’s no one stopping you from creating your own show. And, while the latest data shows that...